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Returns & Refunds Policy

We offer a goodwill Returns & Refunds Policy by giving our customers the flexibility of 35 days to return. If applicable, we will gladly refund or exchange the product subject to the Refunds & Exchange terms and conditions:



REFUND & EXCHANGE TERMS & CONDITIONS:

  • All products must be returned in saleable condition*, original packaging (if applicable) and with all paperwork.

  • All products must be accompanied by the original proof of purchase to ensure a full refund in the same method of purchase.

  • Where original receipts are not presented, an exchange or credit note will be issued against the current or last selling price.

*Saleable condition means in pristine condition: Undamaged original packaging including all manuals, and accessories received in conjunction with your purchase and with all personal information removed.



REFUNDING THE PURCHASE

Your refund will be processed and credited via the original payment method used. If you originally paid by cash, we will refund you via bank transfer and you will be required to provide us with your bank account details.



EXCHANGING THE PURCHASE

Products to be exchanged must meet the Refund & Exchange terms & conditions.



COLLECTION OF PRODUCTS

  • We offer collection of products for refund or exchange. To make arrangements for this service, contact our Customer Service Team.

  • On the delivery note received with your order, please fill the returns quantity against each product and select from one of the return reasons, and include this slip along with the returned products.



THE EXCEPTIONS

Please note, we are unable to accept refunds and exchanges on the following:

  • Special order or personally customised products (example: fittings and alteration).

  • Damaged or used products, which are no longer in salable condition.

  • Products by reason of their nature; personal hygiene products (pierced earrings, silicon pads or bras, silicon for bras, stick-on bras, perfumes, cosmetics and all toiletries cannot be refunded unless products have a manufacturing defects).



ADDITIONAL INFORMATION

What should I do if my order arrives damaged, defective or if the wrong product was shipped?

If you notice any visible damage to the product upon delivery, then refuse the delivery and email or call our Customer Service Team. If any damage is identified post-delivery, we suggest that you immediately return such products to the Robinsons store. If you prefer for us to collect the product, please call our Customer Service Team.

How does the Refunds & Returns policy apply to promotional products and bundle deals?

When returning a product that included any free or discounted products, these items must also be returned at the same time for a refund to take place. We won’t be able to offer a refund on part of a promotional bundle (i.e. a product purchased with another pre-specified product for a discount). So, if you would like to return a product purchased as part of a promotional bundle please be sure to return the whole bundle.